PAYMENT SECURITY

IS IT SAFE TO SHARE MY CREDIT CARD / DEBIT CARD DETAILS WHILE MAKING PURCHASES ON IMEDILANE.IN?

Yes. All transactions are purely secured. We use the best recognized payment gateways to process your transactions. The transaction is processed using SSL data encryption (secure encrypted connection), which protects the information from being misused. Our online payment partner is EBS, which is PCI data security standards 1.1 compliant & globally recognised for its security standards.

The PCI security standards council is an open global forum for the on-going development, enhancement, storage, dissemination & implementation of security standards for account data protection formed by American Express, discover financial services, JCB, Mastercard worldwide & Visa international

IS ONLINE SHOPPING SECURE & SAFE?

To make online shopping safer, RBI has now made it mandatory for all online transactions to have an extra level of authentication. The ‘extra’ level is a password that you will have to enter after entering your credit / debit card details while making online payments. This new technology is called VBV – Verified by Visa or MSC – MasterCard Secure Code. Please visit the Visa or Mastercard site to know more.

HOW DO I REGISTER MY CREDIT / DEBIT CARD & GET THIS 'EXTRA' PASSWORD?

Each credit / debit card issuing bank has its own registration process for getting your secure password.

HOW DO I USE THIS VERIFIED BY VISA / MASTERCARD SECURE CODE PASSWORD?

You don't have to take any extra step to use this password. Every time you shop / purchase on Infibeam.com, during the payment process, you will be redirected to your bank’s website where you will need to enter your Verified by Visa / MasterCard Secure Code password.

HOW DOES IMEDILANE.IN PREVENT FRAUD?

We & our payments partners monitor transactions continuously for suspicious activity & flag potentially fraudulent transactions for manual verification by our team. In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, & the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were made by the card holder. We apologize for any inconvenience that may be caused. This is in the interest of ensuring a safe & secure environment for online transactions.

DOES IMEDILANE.IN STORE MY CARD OR BANK ACCOUNT INFORMATION?

IMedilane.in does not collect or store your account information at all. Your transaction is authorized at multiple points, first by EBS & subsequently by Visa / Mastercard / Banks directly without any information passing through us. However, we monitor & review transactions on an on-going basis, to identify potentially fraudulent situations & take immediate corrective steps to mitigate / limit any damage caused / likely to be caused from the same.

WILL I BE ASKED TO SHARE CARD INFORMATION, ACCOUNT INFORMATION OR PASSWORDS OVER PHONE OR EMAIL?

IMedilane.in team will never request you to share any of your payment details over email or over phone. In fact, you should not be sharing this information with anyone else.

TRANSACTION FAILURE

WHAT SHOULD I DO IF A TRANSACTION FAILS?

Transactions could fail due to multiple reasons. Please check for the following:

  • Information passed on to payment gateway is accurate i.e.: account details, billing address, password (for net banking)

  • Your Internet connection is not disrupted in the process

 

If your account has been debited after a payment failure, it will be rolled back within 10-15 working days. Please direct all questions & further clarifications regarding the above statement to support@iMedilane.in